Return & Refund Policy

Last Updated: September 9, 2026

At Garysaville, we want every customer to feel confident when shopping for our collection of Blazers, Denim Shirts, and Jeans. We understand that sometimes a product may not meet your expectations or you may need to return an item for another reason.

This Return & Refund Policy explains the conditions for returning eligible products, the return timeframe, product requirements, refund procedures, return shipping responsibilities, and the timeframe for receiving a refund.

Please review this policy before submitting a return request. By placing an order through garysaville.com, you acknowledge and agree to the terms described below.

1. Return Period

Garysaville accepts eligible returns within 60 days from the date the order was delivered.

To qualify for a return, the return request should be submitted within 60 days of delivery.

Returns requested after the 60-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, merchandise should meet the following requirements:

• The item must be returned within the 60-day return period.
• The item must be unused and unworn.
• The item must be in its original condition.
• The item must not have been washed, altered, damaged, or modified.
• Original tags and labels should remain attached when applicable.
• The item should be returned with its original packaging when reasonably available.
• The product should be suitable for resale.

Garysaville reserves the right to review the condition of returned merchandise before approving a refund.

Items that have been worn, washed, altered, damaged through customer use, or returned in an unsuitable condition may not qualify for a refund.

3. Items That May Not Qualify for Return

Certain merchandise may not be eligible for return when it has been used, altered, damaged, or otherwise made unsuitable for resale.

A return may be refused or adjusted if an item:

• Shows signs of wear or use.
• Has been washed or cleaned.
• Has been altered or tailored.
• Is missing original tags where applicable.
• Is damaged after delivery due to customer handling.
• Has stains, odors, or other signs of use.
• Is incomplete or missing included components.
• Is returned outside the 60-day return window.

If you are unsure whether an item qualifies, contact support@garysaville.com before shipping the product back.

4. How to Request a Return

Customers should contact Garysaville before sending merchandise back.

To request a return, please email:

support@garysaville.com

Please include the following information:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for the return
• Relevant photographs, if the product is damaged, defective, incorrect, or otherwise differs from the order

Providing complete information helps our support team review the request more efficiently.

Please do not send merchandise to the store address unless our customer service team specifically instructs you to do so. A return address or return instructions will be provided when necessary.

5. Return Approval

After receiving your return request, Garysaville will review the information provided and determine whether the product qualifies for return.

If your return is approved, we will provide the applicable return instructions.

Customers should wait for return instructions before shipping an item whenever possible.

Once the returned merchandise is received, it may be inspected to confirm that it satisfies the conditions described in this policy.

Approval of a return request does not necessarily mean that the refund has already been issued. The refund is processed after the applicable return requirements have been satisfied.

6. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If you are returning an item because you changed your mind, selected the wrong item, or otherwise no longer want the product, return shipping may be the customer's responsibility unless otherwise agreed.

If the product is defective, damaged upon arrival, incorrect, or materially different from the product ordered, contact us at support@garysaville.com before returning the item.

Garysaville will review the circumstances and provide appropriate return instructions.

Customers should use a trackable shipping service when returning merchandise and retain proof of shipment until the return has been completed.

7. Damaged or Defective Products

We encourage customers to inspect their merchandise promptly after delivery.

If an item arrives damaged, defective, or materially different from what was ordered, please contact support@garysaville.com as soon as reasonably possible.

For these situations, please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging when relevant
• Any available shipping or tracking information

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate solution.

Do not dispose of damaged merchandise or packaging before contacting us if the issue may require inspection or carrier review.

8. Incorrect or Missing Items

If you receive an item that does not match your order, or if an expected item is missing, contact support@garysaville.com.

Please provide:

• Order number
• Product received
• Product expected
• Photographs of the received item and packaging when applicable

We will review the order and shipment information and work with you toward an appropriate resolution.

Customers should contact us before returning an incorrect item so that we can provide the appropriate instructions.

9. Refund Policy

Once a returned product has been received and reviewed, Garysaville will process an eligible refund.

Approved refunds are processed within 12 days.

Garysaville does not charge a refund processing fee for approved refunds.

The refund will generally be issued to the original payment method used to place the order.

10. Refund Timing

After an eligible return has been received and approved, the refund will be processed within 12 days.

The date the refund appears in your account may depend on your payment provider or financial institution.

For this reason, the time between refund approval and the funds appearing in the customer's account may vary.

Garysaville cannot control the processing speed of banks, card issuers, payment platforms, or other financial institutions after the refund has been submitted.

11. No Refund Processing Fees

Garysaville does not charge a separate fee for processing an approved refund.

Any applicable return shipping costs or other costs associated with the return are separate from refund processing fees and may depend on the reason for the return.

12. Original Shipping Charges

The treatment of original shipping charges may depend on the reason for the return.

For voluntary returns where the merchandise is not defective or incorrect, the original shipping charge may not be refundable.

If an item is defective, damaged upon arrival, incorrect, or otherwise subject to a return issue caused by fulfillment, contact support@garysaville.com so the matter can be reviewed.

Any refund will be confirmed based on the specific circumstances of the order and applicable return requirements.

13. Exchanges

If you would like to exchange an item for a different size, style, or product, contact support@garysaville.com within the 60-day return period.

Exchange availability depends on product availability at the time the request is reviewed.

If the requested replacement product is unavailable, Garysaville may provide another appropriate resolution, such as a refund for the eligible returned item.

Customers should not send an item back for an exchange without first contacting customer support for instructions.

14. Return Condition and Inspection

Returned merchandise may be inspected after it is received.

The purpose of the inspection is to verify that the product meets the return requirements.

If an item does not meet the return requirements, Garysaville may be unable to issue the requested refund.

15. Return Packaging

Customers should package returned merchandise securely to help prevent damage during transportation.

Whenever reasonably possible, use the original packaging or suitable protective packaging.

The returned product should be protected from moisture, stains, tearing, crushing, or other transportation-related damage.

Garysaville is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.

Customers should retain the return tracking number and proof of shipment until the return has been completed.

16. Return Tracking

When a customer is responsible for arranging return shipping, we strongly recommend using a carrier service that provides tracking.

After sending the package:

1. Keep the return tracking number.
2. Monitor the shipment until it reaches its destination.
3. Retain proof of shipment.
4. Keep any carrier confirmation until the refund is completed.

Tracking information may be requested if there is a question regarding the status of a return shipment.

17. Refunds for Promotional or Discounted Orders

Products purchased using a discount, promotion, sale, or other offer may still be eligible for return if they satisfy the requirements of this policy.

Refund amounts are generally based on the amount actually paid for the returned merchandise rather than the product's original undiscounted price.

Any promotional conditions specifically displayed at the time of purchase may also apply.

18. Partial Returns

If an order contains multiple products and only some products are returned, the refund will generally apply only to the eligible merchandise that has been successfully returned and approved.

Shipping charges and other order-level costs may be treated differently depending on the reason for the return.

19. Return Deadline

The return request must be made within 60 days from the date the order was delivered.

Customers should not wait until the final days of the return period to contact us, particularly if the product needs to be shipped back.

The delivery date shown by the applicable carrier may be used when determining the return period.

20. Orders That Have Not Yet Been Delivered

This Return & Refund Policy applies primarily to merchandise that has been delivered.

If an order has not yet arrived, please review the tracking information first.

For packages that are delayed, missing, or marked as delivered but cannot be located, contact support@garysaville.com so our team can help review the shipment.

Do not submit a standard return request for a package that has not been delivered unless customer support instructs you to do so.

21. Refund Method

Approved refunds are generally issued to the original payment method used to complete the purchase.

For example, if the order was paid using a supported card or digital payment method, the refund will generally be directed back through the applicable payment system.

If the original payment method is unavailable or cannot accept the refund, Garysaville may contact the customer regarding an alternative resolution.

Customers should ensure that their payment account remains active when expecting a refund.

22. Refunds That Have Not Appeared

If Garysaville confirms that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your payment provider or financial institution to post the transaction.

If the refund still does not appear after the applicable processing period, contact support@garysaville.com.

Please include:

• Order number
• Customer name
• Refund confirmation, if provided
• Payment method used for the purchase

Our team can review the refund status and provide available information.

23. Cancellation and Returns

If you want to cancel an order, contact Garysaville as soon as possible at support@garysaville.com.

Cancellation requests are handled separately from returns.

If an order has not yet entered fulfillment or shipment, we may be able to assist with cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may instead need to follow the applicable return procedure after delivery.

24. Customer Support

Our customer support team is available to assist with return requests, refund questions, damaged merchandise, incorrect products, exchange requests, and other order-related concerns.

Store: Garysaville
Email: support@garysaville.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Address: 398 Smith Avenue, New Haven, CT 06513, United States

When contacting customer support, please provide your order number whenever possible.

25. Quick Return & Refund Summary

For convenience, the main terms of this policy are summarized below.

26. Policy Updates

Garysaville may update this Return & Refund Policy when necessary to reflect changes in our return procedures, refund practices, products, services, or business operations.

Any updated version will be published on garysaville.com with a revised effective or updated date.

Customers are encouraged to review the policy before making a purchase and before submitting a return request.

27. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, incorrect orders, or any other issue covered by this policy, please contact us.

Garysaville
Website: https://garysaville.com/
Email: support@garysaville.com
Address: 398 Smith Avenue, New Haven, CT 06513, United States
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We appreciate your business and are committed to making the return and refund process clear, fair, and straightforward for our customers.