Return & Refund Policy

Last Updated: August 18, 2026

At Garysaville, we want you to feel confident when shopping for jeans, denim shirts, blazers, and other apparel from our store. If your purchase does not meet your expectations, we offer a straightforward return and refund process designed to make your experience as simple and transparent as possible.

This Return & Refund Policy explains the conditions for returning eligible merchandise, the timeframe for requesting a return, how refunds are processed, and what you can expect after we receive your returned item.

By placing an order through garysaville.com, you acknowledge and agree to the terms described in this policy.

1. Return Period

Garysaville accepts eligible returns within 60 calendar days from the date the order was delivered.

Customers must contact us within this 60-day period to request a return. Items returned after the applicable return period may not be accepted.

We recommend contacting us as soon as you decide that you would like to return an item. Early communication helps us process your request efficiently.

2. No Return Fees

Garysaville does not charge return fees or restocking fees for eligible returns.

Customers will not be charged a processing fee for an approved return or refund.

If a return is approved, we will provide instructions for completing the return process. Any specific shipping arrangements associated with the return will be communicated to the customer before the return is completed.

Our goal is to keep the return process transparent and avoid unexpected fees.

3. Eligibility for Returns

To be eligible for a return, merchandise should be returned in a condition that allows it to be resold.

Generally, returned items should:

• Be returned within the 60-day return period.
• Be unworn and unused.
• Be in original or reasonably intact condition.
• Have original tags attached when applicable.
• Not be washed, altered, damaged, or otherwise modified.
• Not have strong odors, stains, makeup marks, pet hair, or other signs of use.
• Include the original order information or order number whenever possible.

For clothing products such as jeans, denim shirts, and blazers, customers should try items on carefully without removing tags or altering the merchandise if they are uncertain about keeping the product.

4. Items That May Not Qualify for a Return

Certain merchandise may not be eligible for return if it has been used, damaged, altered, washed, stained, or otherwise changed after delivery.

A return may be rejected or adjusted if the merchandise is returned in a condition that materially differs from the condition in which it was delivered.

Examples may include:

• Washed clothing
• Worn clothing
• Altered or tailored garments
• Items with permanent stains
• Items with significant damage caused after delivery
• Merchandise with strong odors
• Products missing essential components
• Items returned outside the 60-day return period

If there is a question about the condition of an item, please contact our support team before sending it back.

5. How to Request a Return

To request a return, contact Garysaville customer support at:

Email: support@garysaville.com

Please include the following information:

• Full name
• Order number
• Product name
• Reason for the return
• Date the order was delivered
• Photos, if the product is damaged, defective, incorrect, or materially different from what was ordered

Our support team will review the request and provide the appropriate return instructions.

Customers should not send merchandise to the business address unless specifically instructed to do so for the return. A return sent to an incorrect or unauthorized location may experience processing delays.

6. Return Process

The standard return process is:

Step 1 — Contact Us

Email support@garysaville.com within 60 calendar days of delivery.

Step 2 — Return Review

Our team reviews your request and confirms whether the item is eligible for return.

Step 3 — Return Instructions

If approved, we provide the applicable instructions for returning the merchandise.

Step 4 — Send the Item

Package the item securely and follow the return instructions provided by our customer support team.

Step 5 — Inspection

Once received, the returned merchandise is inspected to confirm that it meets the applicable return requirements.

Step 6 — Refund

After the return is approved, the refund is processed according to the timeframe described below.

7. Refunds

Eligible refunds are processed within 12 business days after Garysaville receives and completes the inspection of the returned merchandise.

There are no refund fees and no restocking fees for eligible returns.

Once Garysaville issues the refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

The 12-business-day period refers to the time required for Garysaville to process the refund after the returned merchandise has been received and inspected. It does not necessarily represent the time required for a bank or payment provider to post the funds to the customer's account.

8. Original Payment Method

Approved refunds are generally issued to the original payment method used to place the order.

For example, if the purchase was completed using an eligible online payment method, the refund will normally be sent back through that payment method.

Garysaville cannot guarantee that a payment provider will display the refunded funds immediately after the refund is issued.

If you do not see your refund after the applicable processing period, please first check your payment account and transaction history. If the refund is still not visible, contact us at support@garysaville.com so we can assist.

9. Exchanges

If you would like a different size, color, or product, please contact our customer support team before returning the original item.

Because inventory availability can change, an exchange may not always be possible.

When a direct exchange is unavailable, we may process the eligible return and refund instead, allowing the customer to place a new order for the preferred item.

Contact:

support@garysaville.com

with your order number and the product you would like to exchange.

10. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please email:

support@garysaville.com

and include:

• Order number
• Product name
• Description of the problem
• Clear photographs of the merchandise
• Clear photographs of the packaging, if relevant

We will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return, or refund.

Customers should keep the merchandise and original packaging until the issue has been reviewed. Do not dispose of a damaged product before receiving instructions from our support team.

11. Items Damaged After Delivery

Garysaville is not responsible for damage caused by improper use, washing, alterations, accidents, misuse, or normal wear after delivery.

For apparel, customers should follow the care instructions supplied with the product.

If a product appears to have a manufacturing defect, please contact us with photographs and a description of the issue so our team can review it.

12. Return Shipping

Garysaville does not charge a return processing fee or restocking fee.

When requesting a return, customers should contact support@garysaville.com before sending merchandise back so that our team can provide the correct return instructions.

Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.

For damaged, defective, incorrect, or materially misrepresented merchandise, customers should contact our support team before paying for or arranging a return shipment.

Do not assume that a package should be sent to the Garysaville business address unless our customer support team has specifically instructed you to do so.

13. Return Shipping Address

The Garysaville business address is:

Garysaville
8442 Noble Ave
North Hills, CA
United States

This address is provided for business correspondence and does not automatically constitute the authorized return address for every return.

Customers must obtain return instructions from support@garysaville.com before shipping a return.

This helps prevent packages from being sent to the wrong location and reduces the possibility of delays in processing.

14. Return Inspection

After a returned item is received, Garysaville may inspect the merchandise to confirm that it meets the return requirements.

The inspection may consider:

• Whether the item was returned within the 60-day return period.
• Whether the item was worn or used.
• Whether the item has been washed.
• Whether the item has stains, odors, or other damage.
• Whether tags or other applicable components are present.
• Whether the returned merchandise corresponds to the original order.

Once the inspection is complete, eligible refunds will be processed within 12 business days.

15. Refunds for Multiple Items

If you return multiple eligible items from the same order, each returned product may be inspected individually.

Eligible products will be processed according to the same return and refund terms.

If only part of an order is returned, only the eligible returned merchandise will be refunded.

16. Order Cancellations

If you need to cancel an order, contact support@garysaville.com as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, the customer may need to receive the package and follow the applicable return process.

17. Late Return Requests

The standard return window is 60 calendar days from the delivery date.

Customers should submit their return request within this period.

A return request submitted after 60 days may not qualify under this policy.

If unusual circumstances prevented you from requesting a return within the applicable period, you may contact support@garysaville.com and explain the situation. Any exception is considered at Garysaville's discretion and is not guaranteed.

18. Refund Timing Example

For clarity, the return period and refund period are separate.

For example:

• Your order is delivered on August 1.
• You have until September 30 to request a return, subject to the 60-calendar-day return period.
• You contact Garysaville and receive return instructions.
• Garysaville receives your returned merchandise.
• The returned item is inspected.
• Once the return is approved, the refund is processed within 12 business days.

The 12-business-day refund period begins after the returned merchandise is received and inspected, not from the original purchase date.

19. Refunds and Payment Providers

Garysaville processes approved refunds through the applicable original payment method whenever possible.

After Garysaville submits a refund, the customer's bank, card issuer, payment processor, or other payment provider may require additional time to make the funds available.

Consequently, the date Garysaville processes a refund and the date the customer sees the funds in their account may differ.

If you believe your refund has been processed but the funds have not appeared after allowing reasonable time for your payment provider to process the transaction, contact our support team.

20. Customer Support

Our customer support team is available to assist with return requests, refund questions, damaged products, defective merchandise, incorrect orders, and other order-related concerns.

Support Hours:
8:00 AM – 7:00 PM EST
Monday – Saturday

Email:
support@garysaville.com

Store:
Garysaville

Business Address:
8442 Noble Ave
North Hills, CA
United States

When contacting us, please provide your order number whenever possible. This allows our team to locate your purchase and assist you more efficiently.

21. Quick Return & Refund Summary

22. Policy Updates

Garysaville may update this Return & Refund Policy from time to time to reflect changes in our products, services, return procedures, payment processes, or business operations.

The most current version of this policy will be published on garysaville.com.

Customers are encouraged to review the policy before submitting a return request.

23. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact:

Company: Garysaville
Address: 8442 Noble Ave, North Hills, CA, United States
Email: support@garysaville.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We appreciate your business and are committed to providing a clear, fair, and customer-friendly return and refund experience.