Cancel/Change Order

Last Updated: September 9, 2026

1. Overview

At Garysaville, we understand that customers may occasionally need to cancel an order or make a change after placing it. We aim to process orders promptly while providing a reasonable opportunity for customers to request changes before an order enters processing or shipment.

This Cancel/Change Order Policy explains when an order may be canceled or modified, how to submit a request, and what happens if an order has already been processed or shipped.

Because orders are prepared promptly, customers should contact us as soon as possible if they need to make a change.

2. Order Processing

Garysaville generally begins processing orders within 1 business day.

Orders are normally processed Monday through Friday, excluding weekends and applicable public holidays.

Our standard processing cut-off time is:

Once an order has entered processing, been packed, or been transferred to a shipping carrier, cancellation or modification may no longer be possible.

3. Canceling an Order

If you would like to cancel an order, please contact Garysaville as soon as possible after placing it.

Cancellation requests should be sent to:

Email: support@garysaville.com

Please include:

• Full name
• Order number
• Email address used for the order
• Reason for cancellation, if applicable
• A clear statement that you would like to cancel the order

We will review the request and determine whether the order can still be canceled.

Submitting a cancellation request does not automatically guarantee cancellation. We must first confirm the current processing status of the order.

4. When an Order Can Be Canceled

An order may generally be canceled if the request is received before the order has entered a stage of processing that prevents cancellation.

If cancellation is successfully completed before shipment, the order will not be sent to the customer and the applicable payment amount will be refunded according to our refund procedures.

If an order has already been processed or shipped, we may be unable to cancel it.

5. Orders Already Shipped

Once an order has been handed over to a shipping carrier, it generally cannot be canceled through our order-processing system.

Shipping may be handled through carriers such as:

• USPS
• UPS
• FedEx

If your order has already shipped, you may need to receive the package and follow our Return & Refund Policy if you no longer want the product.

Our standard return period is 60 days from delivery, subject to the conditions described in our Return & Refund Policy.

6. Changing an Order

Customers may request changes to an order before the order has been processed.

Depending on the status of the order, we may be able to assist with changes such as:

• Shipping address corrections
• Contact information corrections
• Product or item changes
• Quantity adjustments
• Other reasonable order details

Please contact us immediately if you notice an error in your order.

Once an order has entered processing or shipment, changes may no longer be possible.

7. Changing a Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you discover that the shipping address is incorrect, contact us immediately at support@garysaville.com.

We will attempt to update the address before the order is processed or shipped.

If the order has already been shipped, Garysaville may not be able to change the delivery address. In such circumstances, customers may need to work directly with the applicable shipping carrier or wait for the package to be returned before further action can be considered.

Garysaville is not responsible for delays, additional costs, or delivery problems caused by an incorrect or incomplete address provided by the customer.

8. Changing Products or Quantities

If you need to change the product, size, style, or quantity in an order, contact us as soon as possible.

We will check whether the order can still be modified.

If the requested product or quantity is unavailable, we may not be able to make the requested change. In such cases, we will communicate the available options where appropriate.

After an order has been processed or shipped, product or quantity changes generally cannot be made.

9. Cancellation After Processing

If an order has already been processed but has not yet shipped, we will review the cancellation request based on the current status of the order.

Because processing may already involve preparation, packing, inventory allocation, or other fulfillment activities, cancellation cannot always be guaranteed.

If cancellation is not possible, the customer may use the applicable return process after delivery, provided the order meets the requirements of our Return & Refund Policy.

10. Refunds for Approved Cancellations

When a cancellation is successfully approved before shipment, any applicable refund will be processed to the original payment method.

Garysaville aims to process refunds within 12 days.

No refund processing fee will be charged by Garysaville.

The time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

11. Shipping Charges and Cancellations

Garysaville generally charges a $6.99 flat shipping rate per order.

If an order is successfully canceled before shipment, applicable amounts will be reviewed as part of the cancellation and refund process.

If an order has already shipped and the customer subsequently requests a return, shipping charges may be handled according to the applicable Return & Refund Policy.

12. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately at:

support@garysaville.com

We will review the duplicate orders and determine whether one can be canceled before processing or shipment.

Once an order has already been processed or shipped, cancellation may no longer be available.

13. Incorrect Order Information

Customers should carefully review their order information before completing checkout.

If you discover an error after placing an order, contact us as soon as possible.

Depending on the order status, we may be able to correct the information before processing or shipment.

Garysaville cannot guarantee that changes will be possible after an order has entered fulfillment.

14. Customer Responsibility

Customers are responsible for reviewing their order confirmation and ensuring that the following information is accurate:

• Name
• Shipping address
• Email address
• Phone number, where provided
• Products ordered
• Quantities
• Other relevant order information

Promptly reporting an error gives us the best opportunity to make a correction before the order is processed.

15. Orders With Multiple Items

If an order contains multiple products, cancellation or modification of individual items may depend on the fulfillment status of each item.

If some items have already been processed or shipped, we may not be able to cancel or modify those items while another item remains eligible for adjustment.

We will review the order and communicate the available options where appropriate.

16. Promotional Orders and Discounts

If an order was placed using a promotion, discount, or other special offer, cancellation or modification may affect eligibility for that promotion.

If an order is canceled and a customer later places a new order, the original promotional terms may not necessarily apply to the new order.

Promotions are subject to their individual terms and conditions.

17. Refund Processing Time

For approved cancellations that qualify for a refund, Garysaville aims to process the refund within 12 days.

After Garysaville processes the refund, the financial institution or payment provider may require additional time before the funds become available.

18. Cancellation Requests After Delivery

Once an order has been delivered, it is no longer treated as a cancellation request.

If you no longer want the product or need to return it after delivery, please refer to our Return & Refund Policy.

Eligible products may generally be returned within 60 days from delivery, subject to the applicable return conditions.

19. Damaged, Defective, or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, contact us at support@garysaville.com as soon as possible.

Please provide your order number and a description of the issue. We may request additional information to review the matter.

Depending on the circumstances, Garysaville may provide an appropriate resolution, which may include a replacement, return, refund, or another reasonable solution.

20. How to Contact Us

For cancellation or order-change requests, please contact our customer support team.

Garysaville
Email: support@garysaville.com
Address: 398 Smith Avenue, New Haven, CT 06513, United States

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

When contacting us, please include your order number and clearly explain the change or cancellation you are requesting.

21. Policy Updates

Garysaville may update this Cancel/Change Order Policy from time to time to reflect changes to our business practices, order-processing procedures, services, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

22. Final Notice

Because Garysaville aims to process orders quickly, customers should submit cancellation or modification requests as soon as possible after completing an order.

We will make reasonable efforts to accommodate eligible requests received before processing or shipment, but an order change or cancellation cannot be guaranteed once fulfillment has begun.

By placing an order with Garysaville, you acknowledge and agree to the terms described in this Cancel/Change Order Policy.